Trading Issues

Why open/resize position fail?

A transaction based on blockchain may fail due to various reasons. The most common is when a transaction runs out of gas. The out of gas error occurs when all the gas allocated for the transaction is consumed before the transaction could complete. To prevent an out of gas transaction failure, we recommend using the default Network Fee amount provided by the wallet(i.e., MetaMask).

When an order fails, some of the gas fees may be consumed by the network, but the margin you used still be safe and available in your wallet. If your operation fails more than once, please Contact us so we can hop in and figure this issue out.