Troubleshooting Issues

I couldn’t create pools with "XXX" token

Visit the Pools page and enter the symbol into the search box, ensure you can’t find the token you desired yet. Try to submit a proposal including the token information, making the Committee and Community members investigate and discuss your advice.

What wallets are supported

At the moment the interface supports: MetaMask, WalletConnect, Ledger via MetaMask and Trezor via MetaMask.


Shorter Finance is open to all individuals, except for citizens or residents of the following excluded jurisdictions:

Albania, The Bahamas, Barbados, Botswana, Cambodia, Democratic People’s Republic of Korea, Ghana, Jamaica, Malaysia, Mauritius, Myanmar, Nicaragua, Indonesia, Iran, Pakistan, People’s Republic of China, Panama, Syria, Thailand, United States of America, Yemen, Zimbabwe and any jurisdiction in which the Token Sale is prohibited, restricted or unauthorized in any form or manner whether in full or in part under the Laws, regulatory requirements or rules in such jurisdiction.

If you need superior support, please create a ticket by clicking the icon in the bottom right.

Unable to connect wallet

We recommend considering the network problem first. Otherwise you are skeptical of the bugs from we side, feel free to email us at [email protected], the support team will take a closer look.

Hardware Wallets

If you are using a Ledger wallet, connect using the Ledger button.

Make sure you have Ledger Live app installed with your Ledger accounts visible.

Then, to enable Ledger Live support MetaMask, go to Settings > Advanced > Use Ledger Live

NOTE: If the integration with Ledger Live does not work, you can install MetaMask on Firefox to connect via U2F. Continue with the instructions below for those steps.

Head to How to connect a Ledger Hardware Wallet via Metamask (opens new window) for more